How it Works
As a certified RTC paratransit rider, you may be assigned one of several ride types based on your mobility level and individual needs. RTC will schedule your trip using the most appropriate option for you.
All ride types:
- Are part of RTC’s official paratransit program
- Cost starting at $3 per ride
- Must be booked through RTC
- Meet high safety and reliability standards
- Are part of RTC’s official paratransit program
- Cost $3 or starting at $3 per ride
- Must be booked through RTC
- Meet high safety and reliability standards
ADA Dedicated Service
Paratransit Service
RTC’s Paratransit Service is the primary ride option for certified riders. It provides reliable, door-to-door transportation for people who are unable to use the regular RTC bus system independently due to a disability or health condition. This service is designed to support your independence while keeping travel simple and safe.
Key Features
- All rides use vehicles that meet ADA requirements. You may ride in a van or shuttle equipped with either a lift or a ramp—both are fully accessible. Riders cannot request a specific type of vehicle or boarding device.
- Securements for mobility devices
- Drivers receive specialized ADA and disability sensitivity training
- Curb-to-curb or door-to-door assistance
Non-Dedicated Service
ParaFlex
ParaFlex helps ease the stress on Paratransit Service. Riders who opt-in can expect either an RTC paratransit vehicle or a partner-provided private vehicle to arrive during your scheduled pickup window.
Key Features
- Request rides in our myrideRTC Para app, online, or by phone
- Paratransit staff will identify eligible paratransit rides to be provided by non-dedicated service providers
- Curb-to-curb or light door assistance
- Not wheelchair or scooter accessible
Opting in to the program does not affect RTC Paratransit eligibility.
You may be eligible for this ride if:
You are ADA paratransit certified, able to transfer independently, and do not use a wheelchair, scooter, or non-folding walker.
Flexible Service
ParaFlex+
Eligible paratransit riders enjoy the flexibility of same-day, on-demand service and real-time ride tracking through RTC’s partnership with Lyft.
Key Features
- Schedule rides within minutes of pickup using the Lyft app
- Track your ride live
- Standard cars (no ADA equipment)
- Starting at $3 per trip
Opting in to the program does not affect RTC Paratransit eligibility.
You may be eligible for this ride if:
RTC must approve riders who opt in, be able to travel independently without assistance from the driver, and have a smartphone and network access to use the Lyft™ app.
Alternative Transportation Options
If you live outside the RTC paratransit service area, or need help beyond what RTC can provide, these partners can help.