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What is Paratransit?

Our ADA Paratransit Service is a dedicated door-to-door shared transportation service for people with disabilities who are unable to use RTC’s regular fixed-route buses. This service is provided in full compliance with the Americans with Disabilities Act (ADA) of 1990, which guarantees equal transportation access for people with disabilities. Paratransit service extends ¾ of a mile beyond RTC’s fixed-route bus lines. Areas not served by fixed routes are not covered by Paratransit.

All certified paratransit customers are eligible and encouraged to use fixed-route or express route service free of charge.

Trained Drivers
Paratransit drivers are specially trained in disability sensitivity, securement techniques, and ADA compliance to ensure safe and respectful travel.

ADA-Accessible Vehicles
All paratransit shuttles are equipped with ramps or lifts to accommodate wheelchairs, scooters, and other mobility devices.

24/7 Availability
Rides are available 24 hours a day, 7 days a week, including holidays, to ensure access when you need it.

Convenient Online Booking
Schedule your paratransit rides easily through the myrideRTC Para online portal—no phone call required.

Paratransit

myrideRTC Para

Personal care attendants (PCA) ride free of charge. Companions are charged at the same fare amount as the ADA passenger.

One-Way

$3

Cash Only. On board the vehicles.

4-Ride Coupon Book

$12

Online

In person at Bonneville Transit Center
or RTC Administration Building

By mail
Send check or money order to:
RTC ADA Paratransit Services
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy., Suite 350
Las Vegas, NV 89106

We cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Please make checks payable to the RTC.

10-Ride Coupon Book

$30

Online

In person at Bonneville Transit Center
or RTC Administration Building

By mail
Send check or money order to:
RTC ADA Paratransit Services
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy., Suite 350
Las Vegas, NV 89106

We cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Please make checks payable to the RTC.

22-Ride Monthly Pass

$40

myrideRTC Para portal

myrideRTC Para app

In person at Bonneville Transit Center
or RTC Administration Building

By mail
Send check or money order to:
RTC ADA Paratransit Services
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy., Suite 350
Las Vegas, NV 89106

We cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Please make checks payable to the RTC.

46-Ride Monthly Pass

$80

myrideRTC Para portal

myrideRTC Para app

In person at Bonneville Transit Center
or RTC Administration Building

By mail
Send check or money order to:
RTC ADA Paratransit Services
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy., Suite 350
Las Vegas, NV 89106

We cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Please make checks payable to the RTC.

Residential Routes
myrideRTC Para customers are eligible and encouraged to use fixed-route services. Paratransit ID cardholders can ride any fixed or express route free of charge. See if you are eligible for Paratransit status.

Important Payment Information
RTC does not accept checks on board vehicles. If you mail a payment, only personal checks, cashier’s checks, or money orders are accepted (no third-party checks). Always include your Paratransit ID Number when purchasing by mail. Coupon books ordered online are mailed through USPS to the address you provide. RTC is not responsible for delivery once shipped, and passes are non-refundable.

How to Book a Ride

On the App

Book direct on our myrideRTC Para app

Download for iPhone
Download for Android

Online

Visit the myrideRTC Para portal to schedule, view, and manage your trips.

By Phone

Call (702) 676-1732

TDD assistance, click here
(702) 676-1834

Hours: 7 a.m. to 6 p.m., Seven days a week

Before You Schedule

  • Book your trip up to three days in advance and no later than 5 p.m. the day before you need to travel.
  • Check to see if you are in our paratransit service area
  • Have your Paratransit ID Number handy
  • Know your pickup and drop-off addresses
  • Know the date and time of your trip
  • Include, if you are bringing a Personal Care Attendant (PCA) or a companion
  • Book your trip one to three days in advance and no later than 5:30 p.m. the day before you need to travel.
  • Check to see if you are in our paratransit service area
  • Have your Paratransit ID Number handy
  • Know your pickup and drop-off addresses
  • Know the date and time of your trip
  • Include, if you are bringing a Personal Care Attendant (PCA) or a companion

More Information

A “no show” occurs when a customer does not board the vehicle within five minutes of the vehicle’s arrival or when a customer cancels a ride within the 30-minute ready window. Each no show is counted as one (1) penalty point. To cancel a scheduled trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676-1834 (TDD). To learn more about our No Show Policy, please see our Paratransit Rider Guide. This guide is also available in mp3 format.

Paratransit Riders’ Guide (PDF)

Paratransit Riders’ Guide (MP3)

Personal Care Attendants (PCAs) are permitted to ride free of charge providing the customer has either a fixed-route reduced fare card or a Paratransit ID Card from RTC or another transit agency certifying that the customer requires a PCA to ride. Personal Care Attendants (PCAs) are permitted to ride free of charge providing the customer has either a fixed-route reduced fare card or a Paratransit ID Card from RTC or another transit agency certifying that the customer requires a PCA to ride.

Pursuant to federal regulations, the RTC will consider requests for reasonable modifications to its policies, practices, and procedures made by an individual with a disability to enable customers to better access public transportation. To request a modification, please submit a description of what is needed to the RTC via:

  • Online via comment form
  • Email at ADA@rtcsnv.com, or
  • Mail via USPS to RTC, Attention: ADA Reasonable Modifications at 600 S. Grand Central Pkwy., Las Vegas, Nevada, 89106
  • Phone at (702) 676-1947

Vehicle Requests

RTC paratransit utilizes a dedicated fleet of ADA-accessible buses and vans. RTC paratransit does not accommodate requests or exclusions for specific vehicles within our fleet. Our accessible vehicles are equipped to transport eligible paratransit customers, including those who use wheelchairs and scooters requiring a lift or ramp to board a vehicle.

This determination is in accordance with 49 CFR Parts 37 & 38 – Department of Transportation (DOT) ADA Regulations Appendix E to Part 37—Reasonable Modification Requests, 9. Dedicated vehicles or special equipment in a vehicle. A paratransit passenger’s request for special equipment (e.g., the installation of specific hand rails or a front seat in a vehicle for the passenger to avoid nausea or back pain) can be denied so long as the requested equipment is not required by the Americans with Disabilities Act or the Department’s rules. Likewise, a request for a dedicated vehicle (e.g.,to avoid residual chemical odors) or a specific type or appearance of vehicle (e.g., a sedan rather than a van, in order to provide more comfortable service) can be denied. In all of these cases, the Department views meeting the request as involving a fundamental alteration of the provider’s service.

To request RTC materials in an alternative format, please call (702) 228-4800 or (702) 676-1834 (TDD).

To request an alternative format online, please use our online contact form.

The following links are for state-funded websites which provide up-to-date information and resources you may find useful:

Paratransit FAQs

Nevada Care Connection
This Website is a clearinghouse of information provided by the The Continuum (funded by the Aging and Disabilities Services Division) to support and assist caregivers.

Nevada 211
This website contains information about the Nevada 211 program. Nevada 211 is a statewide provider of information on health and human services. Nevada 211 was formed through a coalition of United Way of Southern Nevada, United Way of Northern Nevada and the Sierra, the State of Nevada, HELP of Southern Nevada and Crisis Call Center.

A white and green accessible transit bus parked with its door open and a yellow wheelchair ramp extended onto the sidewalk. The bus has large windows and is next to a beige brick building.

Need Paratransit Help?

Check our Help Center for step-by-step instructions.

Or call Customer Service: (702) 228-4800

TDD assistance, click here
(702) 676-1834

Hours: 7 a.m. to 6 p.m., seven days a week