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How it Works

ParaFlex helps ease the stress on Standard Paratransit Service vehicles. Riders who opt-in can expect Paratransit staff to dispatch either an RTC paratransit vehicle or a partner-provided private vehicle.

Ride confidently knowing that all ParaFlex partner-provided drivers pass a Federal Transit Administration drug test, are subject to random drug and alcohol testing, and undergo an extensive background check.

To use ParaFlex, customers must meet the following criteria:

  • Must be able to travel independently. This service is not recommended for riders with memory or cognitive challenges that require supervision.
  • Wheelchairs, scooters, and non-collapsible walkers cannot be accommodated at this time.
  • A smartphone with text capabilities is required to receive ride notifications and updates.

You may be eligible for this service if: You are ADA paratransit certified, able to transfer independently, and not use a wheelchair, scooter, or non-folding walker.

Paratransit

myrideRTC Para

Personal care attendants (PCA) ride free of charge. Companions are charged at the same fare amount as the ADA passenger.

One-Way

$3

Cash Only. On board the vehicles.

4-Ride Coupon Book

$12

Online

In person at Bonneville Transit Center
or RTC Administration Building

By mail
Send check or money order to:
RTC ADA Paratransit Services
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy., Suite 350
Las Vegas, NV 89106

We cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Please make checks payable to the RTC.

10-Ride Coupon Book

$30

Online

In person at Bonneville Transit Center
or RTC Administration Building

By mail
Send check or money order to:
RTC ADA Paratransit Services
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy., Suite 350
Las Vegas, NV 89106

We cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Please make checks payable to the RTC.

22-Ride Monthly Pass

$40

myrideRTC Para portal

myrideRTC Para app

In person at Bonneville Transit Center
or RTC Administration Building

By mail
Send check or money order to:
RTC ADA Paratransit Services
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy., Suite 350
Las Vegas, NV 89106

We cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Please make checks payable to the RTC.

46-Ride Monthly Pass

$80

myrideRTC Para portal

myrideRTC Para app

In person at Bonneville Transit Center
or RTC Administration Building

By mail
Send check or money order to:
RTC ADA Paratransit Services
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy., Suite 350
Las Vegas, NV 89106

We cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Please make checks payable to the RTC.

Residential Routes
myrideRTC Para customers are eligible and encouraged to use fixed-route services. Paratransit ID cardholders can ride any fixed or express route free of charge. See if you are eligible for Paratransit status.

Important Payment Information
RTC does not accept checks on board vehicles. If you mail a payment, only personal checks, cashier’s checks, or money orders are accepted (no third-party checks). Always include your Paratransit ID Number when purchasing by mail. Coupon books ordered online are mailed through USPS to the address you provide. RTC is not responsible for delivery once shipped, and passes are non-refundable.

How to Book a Ride

  • All ParaFlex rides are scheduled through the myrideRTC Para system, just like regular paratransit trips.
  • After you book your trip, you’ll receive a text notification with details about your ride, including the name of the partner provider.
  • There is no need to contact our partner providers (UZURV or SilverRide) directly—everything is handled through RTC.

On the App

Book direct on our myRTCpara app

Download for iPhone

Download for Android

Online

Visit the myrideRTC Para portal to schedule, view, and manage your trips.

By Phone

Call (702) 676-4800

TDD assistance, click here
(702) 676-1834

Hours: 7 a.m. to 6 p.m., Seven days a week

Before You Schedule

  • Book your trip up to three days in advance and no later than 5 p.m. the day before you need to travel.
  • Check to see if you are in our paratransit service area
  • Have your Paratransit ID Number handy
  • Know your pickup and drop-off addresses
  • Know the date and time of your trip
  • Include, if you are bringing a Personal Care Attendant (PCA) or a companion

Sign Up

If you’re interested in using Partner Provider Rides for more flexible travel options, complete the form below to get started.

Name(Required)
Address(Required)
Are you able to travel independently without a travel companion?
Do you have a smartphone with text capabilities?
Are you able to travel without the use of a wheelchair, walker, scooter or mobility device?
You understand and agree that by participating in the RTC program, the RTC will receive information about your ride history, including: the zip code and address of your trip pick-up and drop-off locations, the vehicle option, date and time of ride, duration of ride and ride cost. The RTC may also provide email communications to you that include, but are not limited to, the following: marketing communications, newsletters, RTC service updates, RTC news, RTC promotions, and RTC surveys. All marketing material from the RTC will provide you the ability to unsubscribe.
Consent

More Information

To cancel a scheduled trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676- 1834 (TDD). A “no show” occurs when a customer does not board the vehicle within five (5) minutes of the vehicle’s arrival or when a customer cancels a ride within the 30-minute ready window. Each no-show is counted as one (1) penalty point. A “late cancellation” occurs when a customer cancels a trip less than two (2) hours before the start of the 30-minute ready window. Each late cancellation is counted as half (1/2) of a penalty point. In any 30-day period, any customer who has “no-showed” or “late cancelled” at least 10% of those trips will receive a suspension notice. A trip cancelled in accordance with our policy (i.e., more than two hours before the start of the pick-up window) will not be counted in the total number of trips booked, and the client will not receive penalty points.

Paratransit Riders’ Guide (PDF)

Paratransit Riders’ Guide (MP3)

Only service animals may travel on ParaFlex partner-provided (UZURV or SilverRide) vehicles. Passengers are responsible for maintaining control of their service animals, and they must be in good health. Ill or deceased animals cannot be transported.

A white and green accessible transit bus parked with its door open and a yellow wheelchair ramp extended onto the sidewalk. The bus has large windows and is next to a beige brick building.

Need Paratransit Help?

Check our Help Center for step-by-step instructions.

Or call Customer Service: (702) 228-4800

TDD assistance, click here
(702) 676-1834

Hours: 7 a.m. to 6 p.m., seven days a week